In these terms and conditions 'the Company' shall mean Anglo China Tea Company Ltd and/or teacargo.co.ukand 'the Customer' shall mean anyone who purchases from teacargo.co.uk.We reserve the right to changethese terms & conditions at any time.
We expect your tea to be of good quality, if however you are not entirely satisfied with your product then please return it to us postage paid together with your invoice/delivery note. We shall replace or refund any unopened packets.
All deliveries are sent via Royal Mail. Orders received up to 4pm will be despatched same day. Orders received after this time will be despatched the next working day. In the unlikely event that Royal Mail delay or lose your order then please wait 15 days from the date of dispatch as Royal Mail do not consider an item as lost until this time has elapsed. They require 15 working days for items to be returned to the sender if there are any delivery problems.
Teacargo.co.uk accepts payments via our secure online credit/debit card systems on our website. The online credit card payment gateway is provided by PayPal and Google Payment Limited. Both are authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.
In accordance with EU law, you have a right to cancel your order within 7 days. To cancel please email firstname.lastname@example.org quoting your order number (shown on your invoice/delivery note) and we shall make a refund within 30 days of receipt of product in an undamaged condition together with original packaging and invoice/delivery note.
At teacargo.co.uk, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request.
teacargo.co.uk will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: Conform to the edicts of the law or comply with legal process served on Anglo China Tea Company Limited or the website.
Protect and defend the rights or property of teacargo.co.uk and, act in urgent circumstances to protect the personal safety of users of teacargo.co.uk, its website, or the public. The teacargo.co.uk website does not publish content that is targeted at children.
Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.
All trademarks on this website are acknowledged.
Customer service contact information
Anglo China Tea Co Ltd T/A Tea Cargo
146 Fleet Street
London, EC4 2BU
Telephone: 0208 464 3888
This website is owned and operated by Anglo China Tea Company Limited whose registered address is 146 Fleet Street, London EC4A 2BU, United Kingdom. The company is registered in England under registration number 7266502.
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