Terms & Conditions

In these terms and conditions 'the Company' shall mean Anglo China Tea Company Ltd and/or teacargo.co.ukand 'the Customer' shall mean anyone who purchases from teacargo.co.uk.We reserve the right to changethese terms & conditions at any time.

 

  • By using this website you agree to these terms and conditions.
  • All pictures are intended for descriptive purposes only.
  • All content contained in this website is provided for general information only. The Anglo China Tea Company cannot be held responsible for any of the academic medical studies referred to in our website and any action that any person takes as a result of the information contained in this website. On all matters of a health and medical nature you should always seek the help of your doctor.
  •  All prices shown are in pounds sterling including VAT where applicable.
  • All delivery times are applicable to the UK only and are based on Royal Mail services.
  • The copyright for this website remains the property of Anglo China Tea Company Ltd.
  • This Agreement and Terms & Conditions shall be construed in all aspects as a Contract and in conformity with British & European Law Guarantee

 

We expect your tea to be of good quality, if however you are not entirely satisfied with your product then please return it to us postage paid together with your invoice/delivery note. We shall replace or refund any unopened packets.

 

Delivery

 

All deliveries are sent via Royal Mail. Orders received up to 4pm will be despatched same day. Orders received after this time will be despatched the next working day. In the unlikely event that Royal Mail delay or lose your order then please wait 15 days from the date of dispatch as Royal Mail do not consider an item as lost until this time has elapsed. They require 15 working days for items to be returned to the sender if there are any delivery problems.

 

Payment

 

Teacargo.co.uk accepts payments via our secure online credit/debit card systems on our website. The online credit card payment gateway is provided by PayPal and Google Payment Limited. Both are authorised and regulated by the Financial Services Authority in the United Kingdom as an electronic money institution.

 

Refund policy

 

In accordance with EU law, you have a right to cancel your order within 7 days. To cancel please email cancelorder@teacargo.co.uk quoting your order number (shown on your invoice/delivery note) and we shall make a refund within 30 days of receipt of product in an undamaged condition together with original packaging and invoice/delivery note.

 

Privacy

 

At teacargo.co.uk, we are committed to protecting your privacy and to developing technology that gives you the most powerful and secure online experience. You can travel through most of our site without giving us any information about yourself. But sometimes we do need information to provide services that you request.

 

teacargo.co.uk will disclose your personal information, without notice, only if required to do so by law or in the good faith belief that such action is necessary to: Conform to the edicts of the law or comply with legal process served on Anglo China Tea Company Limited or the website.

 

Protect and defend the rights or property of teacargo.co.uk and, act in urgent circumstances to protect the personal safety of users of teacargo.co.uk, its website, or the public. The teacargo.co.uk website does not publish content that is targeted at children.

 

Information you enter into our registration forms may be collected and stored briefly by us so that we may contact you in relation to the nature of your attempted transaction, even if you do not confirm the transaction. This may be used to send operational emails to enquire as to why the transaction was not completed. We will not use this data for any other purpose, we will not store it for longer than necessary and we certainly will not share it with any other company. Our aim is simply to provide you with the highest level of service that we can.

 

Trademarks

 

All trademarks on this website are acknowledged.

 

Customer service contact information

 

Anglo China Tea Co Ltd T/A Tea Cargo

146 Fleet Street

London, EC4 2BU

Telephone: 0208 464 3888

Email: contact@teacargo.com

 

Statutory

 

This website is owned and operated by Anglo China Tea Company Limited whose registered address is 146 Fleet Street, London EC4A 2BU, United Kingdom. The company is registered in England under registration number 7266502.

 

 

 

 

 

 

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